Stories around our network
![](https://www.networkrail.co.uk/wp-content/uploads/2023/11/Customer_assistant_Sophie.jpg)
Stories
Putting passengers first
How our station staff can help you
6 November 2023 | 2 min read
Ever need help from station staff on your rail journey? Maybe you need a hand understanding your train arrival or departure…
![](https://www.networkrail.co.uk/wp-content/uploads/2023/11/flooding-at-horsforth-2-network-rail-2.jpeg)
Stories
Putting passengers first
Six things that happened during Storm Ciarán
3 November 2023 | 5 min read
Two storms in just over two weeks caused widespread disruption across the railway, with Storm Ciarán hitting parts of Britain…
![](https://www.networkrail.co.uk/wp-content/uploads/2023/10/Leaf-busting-train.jpg)
Tackling leaves on the line using hygroscopic sand
2 November 2023 | 3 min read
![Bat being examined](https://www.networkrail.co.uk/wp-content/uploads/2019/05/LNE-East-West-Rail-bat-recording.jpg)
Bats: our flying commuters
31 October 2023 | 3 min read
![](https://www.networkrail.co.uk/wp-content/uploads/2023/10/yarm-viaduct-aerial-shot-1-network-rail-1.jpg)
Improving connectivity across the network
23 October 2023 | 4 min read
![](https://www.networkrail.co.uk/wp-content/uploads/2019/06/Storm-Doris-damage-weather.jpg)
How storms and flooding affect the railway
18 October 2023 | 5 min read