Lift, Escalator and Travellator Renewal Project
In January 2022 Network Rail High Speed (NRHS) started a three-year project to renew our lifts, escalators and travellators to make moving through our stations easier and safer for our passengers.
In Summer 2021, we awarded a contract to Schindler to renew 23 lifts, escalators and travellators across the three stations.
The work started in January 2022 and will run through until March 2025, across the three NRHS managed stations – London St Pancras International, Stratford International and Ebbsfleet. The work will ensure their future reliability for people passing through and has been carefully planned to ensure our passengers can still access all public areas and platforms to get where they need to go.
St. Pancras International has four main rail services from the station – Eurostar, East Midlands Railway, Southeastern and Thameslink, all of which will remain accessible throughout the works.
Duration of Work
- Escalators will be taken out of service for a duration of circa 4 months.
- Lifts and travellator will be taken out of service for a duration of circa 4 months.
- For details on works in each station, please see below.
Benefits
Our number one priority is keeping our passengers safe and helping them get where they need to go. That means we need reliable lifts, escalators and travellators in all our managed stations. This project will extend the lifespan of the existing escalators, lifts and travellators by at least 10 years, ensuring the stations remain fully accessible and passengers enjoy a positive experience on their travels.
Putting passengers first
- Improved reliability of assets
- Increased assets availability
- Increased customer satisfaction through providing a seamless passenger experience
Stratford International Station
At Stratford International Station there are 7 lifts and 6 escalators, through this project we will renew 3 escalators and 1 lift.
Works we’ve already completed:
- Escalator serving Southeastern platforms 2 & 3 from the main concourse
- Escalator serving Southeastern platforms 2 & 3 from Westfield shopping centre Eastern Exit Bridge
The remaining escalator to be renewed at Stratford is:
Escalator serving platform 1 – emergency platform (currently not in use)
The 1 lift being renewed at Stratford is now complete.
Lift serving Southeastern platforms 2 & 3 from the main concourse, commencing in January 2024.
Please visit Stratford International website for detailed information
Ebbsfleet International Station
At Ebbsfleet station there are 4 escalators and 5 lifts, through this project we renewed 2 escalators.
All planned works completed
- Escalator serving Eurostar platform 4
- Escalator serving Southeastern platform 3
Please visit Ebbsfleet International website for detailed information
St Pancras International Station
In St Pancras International station there are 19 lifts, 14 escalators and 13 travellators. Through this project we will renew 8 escalators, 7 lifts and 1 travellator.
So far we have renewed
- Four escalators serving Southeastern platforms 11-13
- One up and one down escalator serving East Midlands Railway platforms 1-4
- Eurostar departure lounge lift serving Eurostar platforms 5–6
- Eurostar departure lounge lift serving Eurostar platforms 7–8
- Eurostar departure lounge lift serving Eurostar platforms 9–10
- Staff / Goods lift serving East Midlands Railway platforms 1-2
- Staff / Goods lift serving Southeastern platforms 11-12
- Both Eurostar departure lounge travellators serving Eurostar platforms 5–6
The 1 remaining escalator being renewed is
One escalator serving East Midlands Railway platforms 1-4
The 2 remaining lifts being renewed at St Pancras are
- Main concourse lift serving East Midlands Railway platforms 1–4
- Eastern entrance lift serving Southeastern platforms 11-13
Please visit St Pancras International website for detailed information
Contact us
For more information or to get in touch with us, please contact us by visiting our contact us page or by calling our 24-hour national helpline on 03457 11 41 41.