London Liverpool Street Improvement Programme
We’re delivering a range of improvements that will provide a better station experience for passengers.
We are increasing pedestrian capacity by adding more ticket gates serving Platforms 1-10, relocating some retail units to more convenient locations, and renewing the train shed roof panels to bring more natural light into the station and address water ingress during intense rainfall.
Gateline capacity
London Liverpool Street is the busiest station in the UK with 80.4 million journeys.
Passenger numbers have recovered since the pandemic, already exceeding the 2019 numbers by 16% and are expected to continue to increase.
The current layout of the station includes 36 standard ticket gates including five manual wide access gates for Platforms 1-10. At busy times, passengers often have to queue at the ticket barriers whether trying to get to a train, or trying to exit the station from a platform which can be frustrating and inconvenient.
To address this, we are increasing the number of available gates by removing five existing retail units that are situated along the gateline and installing 21 new ticket gates including four wide access gates. This will not only increase permeability between platform and concourse, it will reduce dwell times and increase visibility of the platforms for passengers and make the station feel more open.
Working with our experienced station framework contractor, Spence, passengers will start to notice these changes taking place from August 2024.
Visualisations showing continuous gateline serving platforms 1-10
Ticket Office works
As part of the gateline improvements, the existing Greater Anglia ticket office will be reconfigured with a new entrance next to the main station office. This will create space to accommodate three additional retail units by the concourse, providing larger customer facilities away from the gateline and improving the customer experience all round. The existing ticket office is expected to close in February 2025 for three weeks and a new ticket office will then reopen on platform 10.
Roof renewal/refurbishment
Alongside contractors Morgan Sindall, we have started work to renew and repair the train shed roof. We’re replacing life expired glass reinforced plastic (GRP) panels and replacing broken or loose Georgian wire panels. We’re also repairing the seals and improving the roof’s rainwater catchment and drainage system. This will increase weather protection and resilience against more frequent and more intense storm events. We’re also repairing and restoring the decorative valance at the north end of the roof.
The renewal of the station roof will let in more natural light, helping passengers to have a better, brighter journey through the station.
These improvements will be delivered using an innovative elevated sliding works platform under the roof, operated from Exchange square. This approach will minimise disruption in the station and allow the work to take place overhead while allowing the station operations to continue as normal without interruption.
Latest news
- January 2025: London Liverpool Street was a hive of activity over its eight-day Christmas closure delivering key renewal and upgrade work for the station:
New ticket gates: Passengers are now benefitting from eight new ticket gates, including two wide access gates following the removal of two retail units helping to increase permeability between platform and concourse. Having completed this first phase, three more retail units have been closed and hoarded off and will be replaced with new ticket gates this spring 2025.
Roof Renewal and Repair: At the north end of the trainshed, engineers were busy constructing two large scaffolding decks under the two main roof spans, suspended from the roof structure. These mobile decks will allow engineers to access the underside of the roof to replace the lichen covered panels without interfering with train operations underneath, making the station a lighter, brighter space for passengers to enjoy. High above the concourse floor, engineers were delicately replacing over 200 old and broken Georgian glazing panels during the Christmas closure, as well as repairing the seals to improve the roof’s resilience to wet weather. Work will now continue throughout 2025 and 2026 to renew the trainshed roof. - 12 November 2024: Morgan Sindall Infrastructure awarded contract for London Liverpool Street station’s roof. Read our latest press release for more information.
- Work to improve the gateline for platforms 1-10 expected to begin by the end of the July. Read our latest press release for more information.
Contact Us
If you’re interested in finding out more about this project, please contact us by visiting our contact us page.
You can also follow us on Twitter @networkrailLST using the hashtag #LSTImprovements.