Delays explained
What we’re doing to minimise disruption and how delays can affect your journey.
Delays are very frustrating, which is why we do everything we can to prevent them and provide information that is useful and up-to-date.
What we do to resolve delays and keep you updated
We know that when trains are delayed, it’s really important that we provide clear, accurate and useful information to help you plan your journey, wherever you are.
We work with train companies to get essential travel information out to you as quickly and efficiently as possible. We work through a plan to resolve the issue and keep you and potential travellers informed while we do so.