Business Service Support request

The Procurement Service Centre acts as the first point of contact for internal and external procurement queries. Please email your question or request to RSBusinessServiceSupport@networkrail.co.uk.

Fair Payment

For existing suppliers, Network Rail is committed to being transparent about paying you on time. Our iSupplier Portal system gives suppliers a restricted view into our Oracle system enabling you to view your purchase orders or invoices, and when you are due to be paid; as well as why your Invoices might be ‘on-hold’ for payment. To sign up for iSupplier Portal access please submit a request using our online web form.

If you are a supplier to a supplier of Network Rail, and perceive that you are not being treated fairly by our primary contractors in terms of payment, please let us know by emailing RSBusinessServiceSupport@networkrail.co.uk. We’ll endeavour to help.