Station accessibility
Step-free access: All entrances. The Lime Street entrance has a lift from street level to the concourse. There is also a lift from the long-stay car park to the concourse.
There are low level ticket machines on both station concourses.
Induction loops: The Information point and ticket office have induction loops.
Visually impaired: There are tactile warning strips along platform edges.
Requesting assistance
Coronavirus information: We are working hard to help all passengers travel safely and with confidence, for more information visit our Helping you travel safely page.
To book help please contact your train operator:
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
If you need help with mobility or luggage please utilise the two help points situated at the short stay carpark drop off point on the Skelhorne Street side of the station.
Alternatively the Network Rail Information point on the main concourse is open daily
- Monday – Friday – 0800 – 1900
- Saturday – 0700 – 1900
- Sunday – 1000 – 1900
A mobility assistance vehicle is available. Please book if possible.
Mobility assistance is provided
- Monday to Saturday 07:00 – 22:00
- Sunday 08:00 – 20:00
Accessible toilets
Near the Lord Nelson Street entrance:
- Monday to Sunday 06:00 – 23:00
Toilets are free to use, but a Radar key is required; if you don’t have one, ask a member of staff.
Wheelchairs and mobility assistance vehicle
Wheelchairs are available, our staff will assist you.
A mobility assistance vehicle is also available.
Getting to and from the station
Underground
An escalator and lift go from the concourse to Merseyrail Underground.
Bus
Most bus stops are on Lime Street. A lift gives access to street level.
Buses for Liverpool John Lennon Airport stop on Liverpool one bus terminal. All buses on this route are accessible.
Car
Pick-up/drop-off point: just inside the station entrance at Skelhorne Street.
Parking, short stay: four Blue Badge spaces in the Skelhorne Street car park. The normal tariff applies.
Parking, long stay: 13 Blue Badge spaces in the car park on Lord Nelson Street. There are lifts from the long stay car park to the concourse. The normal tariff applies.
See parking at Lime Street for details.
Taxi
Taxi rank: at the Skelhorne Street entrance.
All taxis are wheelchair accessible.
For more information visit traintaxi.
