Inclusive design

Inclusive design places people at the heart of the design process of our spaces and places

Inclusive design aims to deliver spaces and places for everyone. When achieved, it means that everyone benefits from the full range of services and opportunities that we offer.

Inclusive design:

• puts people at the heart of the design process, ensuring they can use the railway safely, easily and with dignity
• acknowledges diversity and difference, and is responsive to people’s needs
• offers choice where a single design solution may not work for everyone
• provides for flexibility in use, offering more than one solution to help balance everyone’s needs; and
• provides buildings and environments that are convenient and enjoyable for everyone.

We work with our Built Environment Accessibility Panel to make sure our designs follow these principles and carry out Diversity Impact Assessments to evaluate how inclusive our spaces will be.

Find out about the Access for All stations improvement programme