Help

Network Rail is committed to making its website equally accessible to all users.

If however, you need to change the appearance of the text, fonts and background colours used on this website to make it more accessible to you, you can do so. To find out how, click on the links below and information relevant to the browser you're using:

Using our website
Change the Text Size
Change the Font
Change the Font Colour and Background Colour
Open in a new window
Download PDF Files
Access Keys
Network Rail Accessibility Statement

Using our website

Each page has a common structure, optimised to 1024x768 pixels resolution and based on a five panel structure:

  1. The top of the page has our main navigation links and search engine facility
  2. The left-hand navigation has a second menu that changes to reflect the various sections as you browse through the website. 
  3. The middle of the page is where you’ll find the text of the page you’ve browsed to.
  4. The right-hand navigation has links and features related to the current page.
  5. At the bottom of the page you will find the footer with Contact Us, Site Map, Terms and Conditions, Privacy Policy and Help links.

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Change the Text Size

Internet Explorer (5, 6 and 7)

  1. Open your Internet Explorer browser.
  2. Open the ‘View’ menu with the mouse or press Alt+V.
  3. Click on ‘Text Size’ or press X.
  4. Choose your preferred text size with the mouse, or use the up and down arrow keys and press 'Enter'.

Netscape (4.6)

  1. Open your Netscape browser.
  2. Open the ‘Edit’ menu with your mouse.
  3. Select ‘Preferences’ to open the preferences dialog box.
  4. Click on ‘Font’ underneath the ‘Appearance’ category. If you cannot see the ‘Font’ double click on ‘Appearance’ to expand the category.
  5. Navigate to the ‘Minimum Font Size' box on the right hand side. Click on the arrow and select a new font size then press ‘Enter’.
  6. Click ‘OK’ or press ‘Enter’ to return to the page you were viewing.

Netscape Navigator (6.2, 7.0)

  1. Open your Netscape browser.
  2. Hold down the Ctrl button on your keyboard and press the plus (+) key.
  3. This will enlarge the text, to enlarge again repeat the procedure.
  4. Repeat until the text is enlarged to your requirements.
  5. To make the text smaller press Ctrl on your keyboard and the minus ( - ) key.

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Change the Font

Internet Explorer (5, 6 and 7)

  1. Open your Internet Explorer browser.
  2. Open the ‘Tools’ menu with the mouse or press Alt+T.
  3. Click on ‘Internet Options’, or press 'O'.
  4. Click ‘Accessibility’, or press Alt+E.
  5. Check the ‘Ignore font styles specified on Web pages’ checkbox with the mouse or by pressing Alt+S.
  6. Click ‘OK’, or press enter.
  7. Click ‘Fonts’, or press Alt+N.
  8. Choose a web page font of your choice with the mouse, or by pressing Alt+W and arrow through the list.
  9. Press Enter twice or Click 'OK' twice.

Netscape (4.6)

  1. Open your Netscape browser.
  2. Open the ‘Edit’ menu with the mouse.
  3. Click on ‘Preferences’ to open the preferences dialog box.
  4. Use the arrow keys to select the ‘Font’ heading underneath the ‘Appearance’ category. If you cannot see the ‘Font’ heading, double click on Appearance’ to expand the category.
  5. Navigate to the box labelled ‘Allow documents to use other fonts’ and press the space bar, or use the mouse, to ensure that this option is not checked.
  6. Navigate to the Proportional dropdown box.
  7. Select the font you wish to use - either Serif or Sans Serif.
  8. Set the default size. Use the mouse to click in the size box immediately after the proportional font.
  9. Navigate to the Serif box. Press up or down, choose the font you want and press enter, or use the mouse to click on the font that you want (this will only be used if you selected Serif as the Proportional font in stage 5).
  10. Navigate to the Sans Serif box. Click on the font you want (this is only be used if you selected Sans Serif as the proportional font).
  11. Navigate to the ‘Cursive’ box. Click on the font you want if a cursive font is specified on a webpage.
  12. Navigate to the ‘Fantasy’ box. Click on the font you want if a ‘Fantasy’ font is specified on a webpage.
  13. Navigate to the Monospace box. Click on the font you want if a monospace font is specified on a webpage

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Change the Font Colour and Background Colour

Internet Explorer (5, 6 and 7)

  1. Click on the Tools menu or press Alt+T.
  2. Click on 'Internet Options', or press 'O'.
  3. Click on the 'Colors' button, or press Alt+O.
  4. Choose to have your Windows colour scheme reflected by selecting the "Use Windows colors" option with the mouse or by pressing Alt+W.
    or Choose either the Text button with the mouse (or by pressing Alt+T), or the Background button with the mouse (or by pressing Alt+B).
  5. Choose the colour with the mouse or by using the arrow keys.
  6. Click the 'OK' button twice, or press Enter twice.

Netscape (4.6)

  1. Open your Netscape browser. 
  2. Open the ‘Edit’ menu with mouse or press Alt+E.
  3. Click on ‘Preferences’ or press 'E'.
  4. Use the arrow keys or click to select the ‘Colors’ heading underneath the Appearance’ category. If you cannot see the ‘Colors’ heading,double click on 'Appearance' to expand the category.
  5. Choose to have your Windows colour scheme reflected by ‘Tabbing to the Use System Colors option’.
    or
    Click on the ‘Text’ or ‘Background color’ option and choose an alternative color.

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Open in new window

Links to external websites and downloadable files, such as PDFs, open in a new browser window when clicked. Hence you can switch between the Network Rail website and the newly opened window.

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Downloadable files - PDF Files

Adobe Reader allows users to easily and reliably view, print, and search PDF files using a variety of platforms and devices. It can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html

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Access Keys

Access keys let you navigate around the website without using your mouse. They can be used to jump directly to different sections or certain areas within a page, without having to move your mouse at all.

To navigate using access keys, press alt + [access key] then press return.

[S] - Skip navigation (jumps straight to the main body content)
[1] - Home page
[2] - [NOT IN USE ]
[3] - Site map
[4] - Search
[5] - [NOT IN USE]
[6] - Help
[7] - [NOT IN USE YET]
[8] - Terms and Conditions
[9] - Feedback form / Contact Us page
[0] - Help page

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Network Rail Accessibility Statement

We have endeavoured to make our website compliant with accessibility website standards:

Design

  • Page design is simple and easy to use
  • Consistent layout
  • Solid white background but not necessarily throughout
  • Width of window resizes

Text

  • Formatted using a style sheet (CSS)
  • Font size set up using relative values, allowing users to set larger-size text in their browser preferences
  • Font used, Arial, is common to all computers

Images

  • Images include an alternative text (alt tag)
  • Image use kept to a minimum

If you have any accessibility or technical enquiries about the Network Rail website please email websupport@networkrail.co.uk

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